For Small Businesses, making the sale is only half the battle. How we handle things after the sale is crucial to developing customer loyalty and encouraging repeat buyers. Today on the Small Business Show, your hosts Shannon Jean and Dave Hamilton discuss four after-sale situations where you have a chance to impress your customer, build that loyalty and earn their Read more
One of the most challenging times when developing a new product or service or when starting a new business is when you are close to being ready to launch. You are at the 80-90% completion point, but you just want to make a few changes, add another feature, run one more test. This is the point where things can go Read more
Are you maxing out rewards programs for hotels, airlines and credit card companies for your Small Business? You should be and today on the Small Business Show we share a few examples of why you’re missing out on some big benefits if you ignore these programs. Join your hosts Shannon Jean and Dave Hamilton for another episode of tips, advice, Read more
Continuing with our series on subscription-based businesses, we’ve been fortunate to meet some very smart folks that have started or transitioned to a subscription model for their product or service. This week, we get to learn from a founder that created a business to help others succeed in the software and subscription market. Paddle was Co-Founded in 2012 by Christian Read more
Are Podcasts a good marketing tool for your Small Business? Can you connect with your customers on a different level by hosting your own Podcast and if so, how do you get started? Join us today on this episode of the Small Business Show to find out about this topic and more. Podcasts are increasingly popular. Over 51% of the Read more
We constantly talk about maximizing our time on the Small Business Show and how using our time wisely is one of the key aspects of being successful as a Small Business owner. Automating processes and using tools to manage repetitive actions is part of a system to increase your productivity each day. Today, we get a chance to talk with Read more
What’s in a name? Everything when it comes to your company or brand! As founders, owners, and stewards of Small Businesses, we all know how important your company or brand name is. Joining us today on the Small Business Show, Mike Pile, Founder of Uppercase Branding discusses his own business as well as sharing tips and methods for coming up Read more
Using persuasion techniques when working with customers and your employees can help everyone get the results they want. Specifically, using Pacing and Leading can help you build empathy and create a connection between people that then allows you to achieve a positive outcome. “Pacing builds trust because people see you as being the same as them. After pacing, a persuader Read more
Being proactive when communicating with your customers helps to build trust and credibility. What happens when your customers find out about bad news before you tell them? Join your hosts Shannon Jean and Dave Hamilton for this episode of the Small Business Show to hear a great example of what NOT to do when things go wrong. Dave shares his Read more
We all have an inner judge that can help us or hold us back. Our subconscious mind is constantly absorbing information and playing it back to us, sometimes reminding us of our successes, but often replaying our failures and sabotaging our success. Can we focus the power of our subconscious to help us succeed? Damn right we can. With some Read more
There’s a procrastinator in all of us. When it comes to Small Business, putting things off can create problems, but it can also create opportunities. Join us today for episode 222 of the Small Business Show to hear how you can overcome this natural tendency and take advantage of the opportunities it creates. Join your hosts Dave Hamilton and Shannon Read more
