Interview with Garry VonMyhr from Tech Defenders – Small Business Show 236

Join us today as we welcome Garry VonMyhr, Co-Founder of Tech Defenders, Mobile Defenders and Genius iPhone Repair to discuss his journey starting and running multiple businesses in the mobile electronics space. We all know that mobile devices, phones, laptops, and tablets are critically important in the business and educational markets as well as our personal lives. When these devices Read more…

Teaching Employee Accountability – Small Business Show 235

Mastering accountability for yourself is critically important for the success of your Small Business. Now it’s time to teach the same skills to your employees and contractors to create a culture of accountability that will lead to your inevitable success. Part 2 in our series on Accountability, today on the Small Business Show your hosts Dave Hamilton and Shannon Jean Read more…

building customer loyalty and repeat buyers

Building Customer Loyalty and Repeat Buyers – Small Business Show 233

For Small Businesses, making the sale is only half the battle. How we handle things after the sale is crucial to developing customer loyalty and encouraging repeat buyers. Today on the Small Business Show, your hosts Shannon Jean and Dave Hamilton discuss four after-sale situations where you have a chance to impress your customer, build that loyalty and earn their Read more…

Interview with Christian Owens Co-Founder of Paddle – Small Business Show 230

Continuing with our series on subscription-based businesses, we’ve been fortunate to meet some very smart folks that have started or transitioned to a subscription model for their product or service. This week, we get to learn from a founder that created a business to help others succeed in the software and subscription market. Paddle was Co-Founded in 2012 by Christian Read more…

Positive Influence by Pacing and Leading – Small Business Show 225

Using persuasion techniques when working with customers and your employees can help everyone get the results they want. Specifically, using Pacing and Leading can help you build empathy and create a connection between people that then allows you to achieve a positive outcome. “Pacing builds trust because people see you as being the same as them. After pacing, a persuader Read more…