How many steps does it take for a customer to speak to a human at your business? How about placing an order? How easy is it for a return to be processed or a refund to be issued? Over time, all of us can fall into the complexity trap of making things too complicated for our customers, our employees, and Read more
Having an area for work, exercise, or just to get away is critically important. We have discussed ways to carve out space when working from home, and both Dave and Shannon have discussed how having an area outside of your home can increase your productivity and sanity. Today on the show, we are chatting with Eric Benavides, Founder and CEO Read more
If you switched to a work from home business model during the pandemic, you may now be working on a plan to get your team back into the office. What’s the best method to start in-person schedules again? How do you transition those workers that don’t want to work in person anymore and what about hybrid work schedules? Today we Read more
We love getting a chance to talk with business owners that have carved out a successful niche for themselves. Today we’re sitting down with Dean Hung, Founder of Orchid Insanity. Dean has built a successful business selling Orchids on his website, eBay and Etsy. Listen and learn about the challenges of selling products that have to stay alive when shipping Read more
Today on The Small Business Show we check in with David Carpenter, Founder of Gamiotics and the Seize the Show entertainment group. But first, it’s listener Q&A where your hosts Shannon Jean and Dave Hamilton give advice to a parent of a first-time entrepreneur. Join us! 00:00:00 Small Business Show #334 for Wednesday, June 28, 2021 00:02:40 Read more
Join your hosts Dave Hamilton and Shannon Jean as they sit down with Puffco Founder and CEO, Roger Volodarsky. The episode is a master class in building a niche business to produce the best products and customer experience that is possible. Roger is a true champion of creating products that solve particular problems and building a business that reflects his Read more
Giving something of value away to customers before they place an order is a common sales and marketing technique. This reciprocity tactic is a powerful way to use persuasion to attract new customers to your business. But what about using it in other ways? With your employees, suppliers, and partners? Today on The Small Business Show you will learn about Read more
What’s the best way to manage employee reviews for your team? Should you use an objective, numerical rating system or stick with a more subjective process? Join us today as your hosts Shannon Jean and Dave Hamilton discuss ways to make reviews a productive and positive experience for employees and employers. After a message from our sponsor, Streak, then it’s Read more
This week on The Small Business Show, your hosts Dave Hamilton and Shannon Jean discuss choosing your ownership and why distractions can be valuable. Then it’s a wrap-up of LinkedIn with a focus on how to use the platform to grow your business, make connections and build your personal brand. Join us! 00:00:00 Small Business Show #330 Read more
On this episode of The Small Business Show, hear why co-host Shannon Jean believes LinkedIn is one of the most underutilized tools for Small Business owners. We jump into the WHY both you and your Small Business should have a presence on LinkedIn with some enlightening personal anecdotes and lessons learned on the platform. 00:00:00 Small Business Show Read more
Over the past 6-seasons on The Small Business Show, we frequently discuss the tactics and actions required to make the jump from Employee to Employer – leaving the comfort of a 9-5 job to start your own Small Business and to create the Charmed Life we promote on the show. Our guest today is a believer. He’s on a quest, Read more
If you are a Small Business owner selling any kind of product or service, is selling and marketing on eBay part of your long-term strategy? We think it should be! Join us today as we speak with Rebecca Michals, eBay Director of Community and Engagement to learn why and how eBay is focused on helping Small Business owners succeed. Rebecca Read more