Teaching Employee Accountability – Small Business Show 235

Mastering accountability for yourself is critically important for the success of your Small Business. Now it’s time to teach the same skills to your employees and contractors to create a culture of accountability that will lead to your inevitable success. Part 2 in our series on Accountability, today on the Read more

building customer loyalty and repeat buyers

Building Customer Loyalty and Repeat Buyers – Small Business Show 233

For Small Businesses, making the sale is only half the battle. How we handle things after the sale is crucial to developing customer loyalty and encouraging repeat buyers. Today on the Small Business Show, your hosts Shannon Jean and Dave Hamilton discuss four after-sale situations where you have a chance Read more

Positive Influence by Pacing and Leading – Small Business Show 225

Using persuasion techniques when working with customers and your employees can help everyone get the results they want. Specifically, using Pacing and Leading can help you build empathy and create a connection between people that then allows you to achieve a positive outcome. “Pacing builds trust because people see you Read more