Episodes

In this episode of Business Brain, we kick off Casual Friday AI with Dave’s pitch to learn Markdown — the plain-text format that every AI engine now prefers. Skip it, and you’re burning tokens (and cash) every time the robots have to wade through bloated Word docs. Then Shannon drops Read more

In this episode of Business Brain, we dig into the messy, human side of managing a team — specifically what happens when you take over customer service and realize the old habits have to go. Dave shares how he’s rewiring an eight-year-old support operation, swapping correction for reassurance, and learning Read more

In this episode of Business Brain, we unpack why so many websites still have terrible search even with AI everywhere — and it comes down to tokens. We break down what a token actually is, why feeding an LLM your entire knowledge base on every customer query gets expensive fast, Read more

In this episode of Business Brain, we’re launching something new: Business Blueprints, a free companion resource that distills each episode’s topics into actionable playbooks complete with industry context, analogies, and step-by-step plans. Grab them at businessbrain.show/blueprints. We also dig into the hidden community that surrounds every market — the “family” Read more

In this episode of Business Brain, Shannon Jean and Dave Hamilton celebrate Casual FridAI #751 with a Reward Yourself Day kickoff before diving into the art of focus with “Don’t Think, Just Concentrate.” You’ll hear why Wispr Flow is earning rave reviews from listeners, and how voice-driven AI tools are Read more

In this episode of Business Brain, Shannon Jean and Dave Hamilton kick off episode #750 by celebrating National Tourist Appreciation Day (and the lesser-known National Phone In Sick Day) before diving into a powerful business and life skill: finding common ground. You’ll learn why sports remain the universal icebreaker, how Read more

In this episode of Business Brain, it’s FridAI and Shannon Jean and Dave Hamilton are putting Anthropic’s brand-new Claude Cowork through its paces — using it with a Manager to handle real workflow delegation. If you’ve been wondering how AI agents actually fit into your day-to-day operations (instead of just Read more

In this episode of Business Brain, hosts Shannon Jean and Dave Hamilton tackle two profit-protecting plays every entrepreneur needs to hear. First up: why you absolutely should be charging credit card convenience fees, plus the persistent myth that American Express costs more than Visa or Mastercard (spoiler: the math might Read more

In this episode of Business Brain, Shannon Jean and Dave Hamilton celebrate Casual FridAI (and Scream Day, April 24th) by flipping the script on a fear a lot of builders are sitting with right now: being de-skilled by AI as a programmer. Spoiler — it’s actually great. Instead of “I’m Read more

In this episode of Business Brain, Shannon Jean and Dave Hamilton kick things off with the story behind the Candy Man documentary — the David Klein story of Jelly Belly fame — then pivot to a fun self-assessment: What’s Your Entrepreneurial Appetite? Take the quiz with them and figure out Read more

In this episode of Business Brain, Dave Hamilton and Shannon Jean get into the nuts and bolts of using AI to supercharge our workflows — starting with how Wednesday’s live brainstorming session on the entrepreneurial appetite quiz was essentially prompt engineering in action. Dave breaks down his approach to crafting Read more

In this episode of Business Brain, Shannon Jean and Dave Hamilton dig into the hard lessons of selling a business — and how we can protect ourselves when a deal falls apart. Drawing from their own experience with a failed acquisition of Deals on the Web (where they mentally checked Read more