In this episode of Business Brain, you learn to treat customer service like currency by spending two powerful tokens: the it’s nothing token and the it’s the end of the world token. You discover how the way you react sets the emotional temperature for every interaction, and how a calm, […]
In this episode of Business Brain, Dave Hamilton and Shannon Jean welcome guest Noelle Hilal, owner of Iris Tattoo and Piercing. The discussion dives into the innovative approach Noelle has taken to redefine the tattoo industry, emphasizing customer experience, premium service, and top-tier talent management. Noelle explains how Iris Tattoo […]
Dave Hamilton and Shannon Jean on Business Brain share personal stories and reflections on enjoying life’s journey as entrepreneurs. They emphasize balancing work and enjoyment, sharing lessons from personal experiences. The hosts encourage prioritizing activities one enjoys and tease an upcoming episode on “how much is enough.” The episode concludes […]
Should you be using influencer marketing on social media for your business? Join Shannon and Dave today as we discuss one of our experiences with influencers along with ideas for connecting with more customers and the importance of being responsive. 00:00:00 Business Brain – The Entrepreneurs’ Podcast #522 for Wednesday, […]
It’s time to talk about bad news! What is the best way to handle sharing bad news with your employees and customers, and how about with your investors or bankers? Join us today as we dive into the best ways to minimize the impact of bad news. 00:00:00 Business Brain […]
Join us this week for episode 464 of Business Brain! We discuss the importance of training yourself, your customers, and your employees to battle Labor Perception Bias when getting paid for your work. Then we jump into why a Positive Outlook is a Force Multiplier for Success. Listen to your […]
Magic Phrases and Sentence Stems can vastly improve communication in your business. Use them in your sales department to close more deals, in your customer service department to solve problems more effectively, and as part of a system of best practices throughout your company. On this episode of Business Brain, […]
Does being a “nice guy” hurt you when negotiating deals? Dave shares his follow-up with the buyer of the MacObserver and counts is “pre-paid” Tuition. We then dive into an update on the AI apps that we are using to blow up conventional methods of running our businesses. Join us […]
What is more important for your success? Seeking justice in a situation that may take months of time and significant financial resources, or focusing on solving a problem quickly so you can move on to the next opportunity? Join Dave Hamilton and Shannon Jean today as they discuss the steep […]
Business Brain listener Jeff asks what insurance he might need if he offers casual advice about his expertise. Join your hosts, Dave Hamilton and Shannon Jean, as they explore what types of insurance you may need for your Business and why having an insurance resource on your board of advisors […]
Can we talk about Command and Control leadership styles? Yes, yes we can. Today we try to destroy the C&C style and convince you that you can make your company more valuable in countless ways by not being the gateway to getting things done with a strict Command and Control […]
Can being a business owner turn you into a cynic? Solving problems all day and dealing with some customers that drive you nuts? Join Shannon Jean and Dave Hamilton today as they discuss ways to avoid the Cynic Cycle. 00:00:00 Business Brain – The Entrepreneurs’ Podcast #429 for Wednesday, March […]