When you own a business, everything is public. Or at least you should consider that it could be. Your emails, Slack posts, phone calls, and even in-person interactions can be captured and shared with the world. How do you prepare and train your employees to avoid reputation disasters, and what […]
Everyone screws up. How can you minimize mistakes while building confidence in your employees? How many times do you let someone mess up before you have to discipline or terminate them? What are the best methods for creating conscientious employees that learn from their mistakes? Join your hosts Dave Hamilton […]
Being Transparent in your Small Business can be a key tool to gaining customers, attracting the best talent, and building your personal brand. Make transparency part of your company culture: For your Employees For your Customers For your Suppliers For your Partners and Advisors Join us […]
Join us for episode 353 of The Small Business Show where we answer the question: What does the Small Business Administration actually do for Small Businesses? Then we jump into a new concept about how to coach your customers into good behavior. Listen to your hosts Shannon Jean and Dave […]
As Small Business owners, we all know how important it is to keep your technology up and running with minimal downtime. What’s the best way to get support for your information technology needs? What IT support options are out there for Small Business owners? Join your hosts Dave Hamilton and […]
Making sure your company surfaces in search results for “near me” searches is critical for local search engine optimization. What local SEO search optimization techniques will help your local customers find you above your competition? Listen to episode 343 of The Small Business Show to learn more! Then it’s time […]
What’s the Best Small Business phone system for your business? Join us this week on The Small Business Show as we discuss how answering your phone can be a competitive advantage! Then it’s on to a deep dive into the benefits of using affinity credit cards to enhance your lifestyle […]
Join us today on The Small Business Show as we discuss ways to make your customer service solutions remarkable. Learn about the Two Tokens concept of customer service and how it is used to diffuse conflict and get customers back on your side when problems occur. Also discussed is how […]
Using persuasion techniques when working with customers and your employees can help everyone get the results they want. Specifically, using Pacing and Leading can help you build empathy and create a connection between people that then allows you to achieve a positive outcome. “Pacing builds trust because people see you […]
Does your website communicate in ways that potential customers can quickly grasp your story, what your services or your product line are? How do you simplify your message to capture the short attention span and should you rely on your Terms and Conditions to “protect” you from your customers? If […]