Join us for episode 353 of The Small Business Show where we answer the question: What does the Small Business Administration actually do for Small Businesses? Then we jump into a new concept about how to coach your customers into good behavior. Listen to your hosts Shannon Jean and Dave […]
As Small Business owners, we all know how important it is to keep your technology up and running with minimal downtime. What’s the best way to get support for your information technology needs? What IT support options are out there for Small Business owners? Join your hosts Dave Hamilton and […]
Making sure your company surfaces in search results for “near me” searches is critical for local search engine optimization. What local SEO search optimization techniques will help your local customers find you above your competition? Listen to episode 343 of The Small Business Show to learn more! Then it’s time […]
What’s the Best Small Business phone system for your business? Join us this week on The Small Business Show as we discuss how answering your phone can be a competitive advantage! Then it’s on to a deep dive into the benefits of using affinity credit cards to enhance your lifestyle […]
Join us today on The Small Business Show as we discuss ways to make your customer service solutions remarkable. Learn about the Two Tokens concept of customer service and how it is used to diffuse conflict and get customers back on your side when problems occur. Also discussed is how […]
Using persuasion techniques when working with customers and your employees can help everyone get the results they want. Specifically, using Pacing and Leading can help you build empathy and create a connection between people that then allows you to achieve a positive outcome. “Pacing builds trust because people see you […]
Does your website communicate in ways that potential customers can quickly grasp your story, what your services or your product line are? How do you simplify your message to capture the short attention span and should you rely on your Terms and Conditions to “protect” you from your customers? If […]
Join us for our last episode of 2017 where we share Small Business tips from our favorite shows of the past year. Dave and Shannon both have their favorite guests, topics and advice from episodes of the Small Business Show that aired during the year. We hope you’ve been able […]
It’s as simple as it is powerful. If we were using clickbait headlines, this one would read: This One Tip Will Make Your Customers Love You! But, since we don’t do that stuff on the Small Business Show, join us this week as we dive in deeper to the Two […]
It’s time for more small business therapy on episode 314 of The Small Business Show. We start out with your co-host Dave Hamilton discussing his hiring challenges for a very specific position within one of his businesses. After we work on that issue it’s on to Shannon Jean’s new Concept […]
What’s the best way to handle conflict when things go wrong with a customer, partner or employee? Join your hosts Shannon Jean and Dave Hamilton for this episode of the Small Business Show to hear about their experiences in managing, resolving and de-escalating conflicts that will inevitably try to ruin […]
It’s time for a Grab Bag episode of the Small Business Show! Tips and short topics that Dave Hamilton and Shannon Jean have been waiting for an open episode to share with you. Join us today while we talk about: Why attending conferences and business events can have a huge […]