managing customer expectationsIt’s time for a Rant! Specifically, Small Business Show co-host Shannon Jean has had it with a new bank that does a poor job of managing customer expectations. After Dave calms Shannon down, we dig deeper into ways to manage your customers expectations so you can be a hero to your clients as well as your employees.

The discussion leads us into the dreaded Terms and Conditions document and how to not rely on it too much when trying to make your customers happy. We wrap up the show with a crucial question to ask your employees that can make their jobs much better.

Listen in! Then, share your story by visiting our Facebook page or texting us at 401-472-4249.


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