How many steps does it take for a customer to speak to a human at your business? How about placing an order? How easy is it for a return to be processed or a refund to be issued? Over time, all of us can fall into the complexity trap of Read more…
Having an area for work, exercise, or just to get away is critically important. We have discussed ways to carve out space when working from home, and both Dave and Shannon have discussed how having an area outside of your home can increase your productivity and sanity. Today on the Read more…
If you switched to a work from home business model during the pandemic, you may now be working on a plan to get your team back into the office. What’s the best method to start in-person schedules again? How do you transition those workers that don’t want to work in Read more…
We love getting a chance to talk with business owners that have carved out a successful niche for themselves. Today we’re sitting down with Dean Hung, Founder of Orchid Insanity. Dean has built a successful business selling Orchids on his website, eBay and Etsy. Listen and learn about the challenges Read more…