In this episode of Business Brain, we show you how a voice conversation with Claude on a road trip turned into a custom ticketing system that was built in about twelve hours. Dave was stuck copying and pasting between Claude Code and a chat window, so he asked for a better way. The answer was a mini swarm of three Read more
In this episode of Business Brain, we tackle the rule that’s slowly choking your business: the lowest common denominator rule. When a customer complains or an employee slips up, you want to write a new policy right away. Don’t. Solve the problem and move on, and only build a procedure when the same issue keeps coming back. We get into Read more
In this FridAI episode of Business Brain, we open with a tip for anyone running scheduled AI agents: they inherit whatever model created them, so they may be quietly running on an outdated or pricier model. Then we unpack Black October and the PHP vulnerability that sent Dave scrambling, and how he had Claude Code compile a patched PHP for Read more
In this episode of Business Brain, we hit episode 800 and kick things off with a couple of quick-hit tips. Dave makes the case for handing your kids the phone to order takeout, a low-stakes, high-pressure rep that builds lifelong confidence talking to strangers. Then we dig into leaving Zoom open all day so it can transcribe any meeting, even Read more
In this episode of Business Brain, we look at a future where most internet traffic is agents talking to agents, and what that means for you. When your customer’s AI agent hits a roadblock trying to book or buy from you, it simply goes somewhere else. Dave shares how he had Claude build an MCP connector for his company’s backend Read more
In this episode of Business Brain, we put a classic tension on the table: are you experiencing your life, or just sharing it? Dave admits he’d rather soak in the moment than post it, from New England fall foliage to the days of live-typing Steve Jobs keynotes. Shannon pushes back, arguing that small snippets of your everyday life build a Read more
In this episode of Business Brain, we take on AI tunnel vision. Dave spent weeks letting a frontier model troubleshoot a nasty Mac Mail slowdown, only to discover the answer was available the whole time once he asked the question a different way. We break down why agents get locked into the path they’ve already taken, and share practical fixes: Read more
In this episode of Business Brain, we dig into a to-do list rethink that’s saving a ton of mental energy. Dave realized his business-by-business categories were forcing him into dozens of tiny decisions all day long, so he moved that decision to the front end with two lists: Must Do and Might Do. The Must Do list is ruthlessly gatekept, Read more
In this episode of Business Brain, we dive into Muse, the new agent-first AI platform that does things for you instead of just answering questions. You’ll hear why QuickBooks and Shopify are opening their doors to it while Amazon is shutting it out, how we think about security when connecting an agent to your email, and why you own every Read more
In this episode of Business Brain, we tackle the broken five-star review system and why it holds your business hostage. You’ll hear how Airbnb can pull a listing that dips below 4.3 stars, why five stars has become the baseline instead of the ceiling, and why responsiveness, not perfection, is what earns you those top marks. We also dig into Read more
In this Casual FridAI episode of Business Brain, we kick off National Body Language Day with a reminder that your business should keep evolving until its current version is its best one. Then Shannon shares his favorite prompt for getting beyond your own brain: what am I missing? Left alone, AI inherits your biases and tells you what you want Read more
In this episode of Business Brain, we celebrate International Podcast Day by talking about building your business in reverse. Before you build the app, the community, or the program, talk to the people you want to serve. Shannon launched his first cohort after conversations with more than a hundred people who told him what they needed, how they wanted to Read more