In this episode of Business Brain, Dave Hamilton and Shannon Jean reflect on the unpredictable yet inspiring nature of South by Southwest and dive into two key business lessons: first, that customers today often expect to be disappointed — creating a powerful opportunity for businesses to stand out by exceeding expectations with clear communication, fast responses, and proactive service; and second, the surprising value of sabbaticals, where intentional, long-term breaks not only refresh individuals but also strengthen businesses by forcing better systems and planning.
- 00:00:00 Business Brain – The Entrepreneurs’ Podcast #632 for Wednesday, March 19th, 2025
- March 19th: Small Business Development Centers Day (also International Client’s Day)
- 00:01:09 SXSW Platinum Pass seems purpose-built for Dave
- 00:03:18 Customers are expecting to be disappointed.
- Opportunity: Delightfully surprise your customers!
- How much would you pay to get that negative review removed?
- 00:08:50 SPONSOR: SelectQuote — Get the right life insurance for YOU, for LESS, at selectquote.com/businessbrain.
- 00:10:13 SPONSOR: Shopify – For anyone to sell anywhere, sign up for a one-dollar-per month trial period at Shopify.com/BusinessBrain and upgrade your selling today!
- 00:11:31 Navigating Sabbaticals and Career Breaks — SXSW Session with Happiness Lab and DJ DiDonna
- The Power of Planning Your Future Sabbatical
- 00:25:12 Business Brain 632 Outtro
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